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Erin Jonaitis

Can we really infer fraudulent intent here, though? I would expect errors in the customer's favor to be corrected more quickly than errors in the store's favor, even if everyone involved is honest, because nobody will get penalized or fired for making an error in the store's favor -- which probably makes them less attentive.

I also notice the New York Post article didn't say anything about the frequency of undercharging!

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