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Visual design is hard, brought to you by NYC subway

This poster showed up in a NY subway train recently.


Visual design is hard!

What is the message? The intention is, of course, to say Rootine is better than others. (That's the Q corner, if you're following the Trifecta Checkup.)

What is the visual telling us (V corner)? It says Rootine is yellow while Others are purple. What do these color mean? There is no legend to help decipher it. And yellow-purple doesn't have a canonical interpretation (unlike say, red-green). In theory, purple can be better than yellow.

The other mystery is the black dot on the fifth item. (This is the NYC subway so the poster could have been vandalized.) It could mean "diet + lifestyle analyzed" is a unique feature of Rootine, not available on any other platform. That implies purple to mean available but not as effective, which significantly lessnes the impact of the chart.


Finally, let's imagine the data that may exist to support this chart.

The aggregation of all competitors to "Others" imposes a major challenge. If yellow means yes, and purple means no, we'd expect few if any purple dots because across all competitors, there is a good chance that at least one of them has a particular feature.

Next, I'm dubious about the claim of "precision dosed, unique to you". I'm imagining they are selling some kind of medicine or health food, which can be "dosed". Predictive modelers like to market their models as "personalized," unique to each person but such a thing is impractical. Before you start using their products, they have no data on you, or your response to those products. How could the recommendation be "precision dosed, unique to you"?

Even if you've used the product for a while, it will be tough to achieve a good level of optimality with so little data. In fact, given that your past data are used to generate actions intended to improve your health - that is to say, to cause the future data to diverge from the past data, how do you know that any change you observe next period is caused by the actions you took? The pre-post difference is both affected by temporal shifts and the actions you've taken. If the next period's metric improves, you may want to believe that the actions worked. If the next period's metric declines, are you willing to conclude that the actions you took backfired?

"Formulas improve with you". This makes me more worried than relieved.


Problems like these can be solved by showing our work to others. Sometimes, we're too immersed in our own world we don't see we have left off key information.




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